Shipping, Exchanges and Returns

Shipping and Delivery Information

TransPaw Gear® ships to locations within the United States including Alaska, Hawaii, and U.S. territories that receive Priority Mail service. For international orders, please contact us for rates and shipping options.

We ship via USPS, First Class, Priority, or Express (upon request only) to include tracking and insurance.

For wholesale orders, shipping carrier is chosen and paid for by the customer.

In-stock items are processed and shipped within 24-72 hours Monday through Saturday, excluding holidays. If an item is on backorder, you will be notified of the estimated delivery window.

Local to Santa Barbara? Contact us directly to find out about local pick-up options.

Returns and Exchanges

Not completely satisfied? We are happy to help.

If you are encountering a fitting issue, please contact us first so we may help you troubleshoot.

We recommend you try any items on your dog indoors to help keep items clean and in saleable condition.

If you purchased directly from TransPaw Gear®, we will issue a refund for the amount paid in the manner it was paid, minus a 10% restocking fee, as long as the harness is like new – clean, dry, and free of odor, pet hair, dirt, and/or foreign matter. All tags and labels must be intact.

Contact us prior to shipping the item(s) to receive a return authorization number and return form.

Returns must be made within 30 days from when the item was shipped.

If you purchased your TransPaw Gear® harness from a third party vendor, please contact that retailer directly for their specific return policy.

Return shipping costs are the responsibility of the customer, unless there is a product defect.

Refunds are credited to the original form of payment when the return is received within 14 days. Please allow up to two billing cycles for the credit to appear on your statement.

We suggest you use a mail carrier that offers tracking and insurance. TransPaw Gear® is not responsible for refunding the cost of the item(s) should they get lost in transit.

Contact information and mailing address:
TransPaw Gear, LLC
1187 Coast Village Road, #1-290
Santa Barbara, California, 93108

Tel: (805) 965-3456
Email: returns@transpawgear.com

Exchanges

Before ordering, we encourage you to measure your dog and purchase the size harness that closely matches his or her body size and shape.

Each dog is unique, so there might be more than one option. Contact us directly should you have questions pertaining to which size would fit your dog best.

Please note, that while we are happy to exchange any unused items for a different size, you are responsible for all shipping charges.