Privacy Policy

Last updated: May 25, 2018.

Thank you for accessing the TransPaw Gear® website (“Site”) operated by TransPaw Gear, LLC. We respect your privacy and want to protect your personal information. To find out more, please read the following Privacy Policy, which explains how we collect and use your personal information. This Privacy Policy also explains the steps we take to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection and use of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

We are not responsible for the content or privacy practices on any website not operated by TransPaw Gear, LLC® to which this Site links or that links to this Site.

The Information We Collect

We may collect and store information that you choose to provide in connection with your use of the TransPaw Gear® Site. This may include personally identifiable information (i.e. your name, shipping/billing address, email address, phone number, credit card number and your pet’s name/information) that we need in order to process your orders, communicate with you, and/or provide you with services that you request.

In addition to personal information, we also collect non-personally identifiable information about your hardware devices (i.e., the IP address of your computer or mobile device, we browser information, cookies, etc.) when you access the TransPaw Gear® website. This information is only used to help us improve our online services, enhance the browsing and shopping experience for our customers and administer this Site. Please note that you can decline the use of cookies by modifying your web browser settings.

How We Use The Information We Collect

Most of the information we collect from you is used to fulfill your online order, including shipping/billing addresses, credit card information, etc.

We may share your information with service providers that perform services on our behalf, such as order fulfillment, sending emails and other communications to our customers, conducting surveys, etc. Please note that we do not allow any of those third party service providers to make any other use or disclosure any of your private information.

If you opt-in to receive online communications from us, we use your email address to deliver notifications about special promotions or sales, new products, useful training tips, and other pertinent information. Keep in mind you can always opt-out of future mailings by clicking on “Unsubscribe,” which is a link available in all of our emails.

If You Need Assistance Removing Your Name From Our Email/Mailing List

As mentioned, you can unsubscribe from TransPaw Gear® emails by clicking on the “unsubscribe” link provided.

You can also send us an email by clicking here: info@transpawgear.com

You may call the following telephone number: ( 805) 965-3456

Security

We protect the security of your information during transmission by using 128-bit encrypted Secure Sockets Layer (SSL) software. SSL offers the highest level of protection available for all your Internet communication (including credit card use and financial transactions) and encrypts information you input. We also hold a secure key, or digital certificate through Verisign, the most trusted name in Internet security. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. To view the security certificate for this site, proceed to the checkout area of the Shopping Cart and click the secure lock in the status bar of your browser. In addition, our site also implements an advanced security method based on dynamic data and encoded session identifications and hosts the services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders.